1. Definitions
In these Terms and Conditions:
- “Company”, “we”, “us”, or “our” means C Plus Security, the security division of CHITS Security Events and Catering Ltd.
- “Client” or “you” means the person, firm, or organisation purchasing services from us.
- “Services” means any security, staffing, consultancy, or related services provided by us as set out in our proposal, quotation, or contract.
- “Site” or “Premises” means the location(s) where the Services are to be delivered.
2. Application of these Terms and Conditions
2.1 These Terms and Conditions apply to all contracts for the supply of Services by C Plus Security and shall prevail over any terms proposed by the Client, unless otherwise agreed in writing by an authorised representative of the Company.
2.2 No variation of these Terms and Conditions shall be binding unless confirmed in writing by the Company.
3. Quotations, Proposals and Orders
3.1 Any quotation or proposal issued by the Company is valid for 30 days unless stated otherwise and is subject to site survey and risk assessment.
3.2 A contract is formed when the Client accepts our proposal in writing, signs our agreement, or instructs us (verbally or in writing) to commence Services.
4. Services and Obligations of the Company
4.1 We shall provide the Services with reasonable skill, care, and diligence, in accordance with applicable UK law, relevant British Standards (such as BS7858, BS7499, BS7984, and BS8517 as applicable), and any agreed assignment instructions.
4.2 We will ensure that deployed security officers hold the appropriate SIA licence(s) and are screened and vetted in line with industry standards.
4.3 We reserve the right to make reasonable changes to staffing levels, shift patterns, or personnel, provided that the overall service levels are maintained.
5. Client Responsibilities
5.1 The Client shall provide all necessary information, access, and cooperation reasonably required for us to deliver the Services safely and effectively.
5.2 The Client shall ensure the Premises are safe and comply with all relevant health and safety legislation, providing adequate welfare facilities for our staff (including lighting, heating, toilet facilities, and first aid provisions where appropriate).
5.3 The Client shall promptly inform us of any material changes to the Premises, risk profile, or operational requirements that may affect service delivery.
6. Service Hours, Variations and Additional Work
6.1 Service hours and duties will be set out in the assignment instructions or service schedule agreed with the Client.
6.2 Any changes to hours, duties, or site requirements requested by the Client may result in an adjusted charge rate, to be agreed in writing.
6.3 Emergency or short-notice cover requested by the Client will be subject to officer availability and may attract premium rates.
7. Fees, Invoicing and Payment
7.1 Unless stated otherwise, fees are charged on an hourly, daily, or fixed-fee basis as set out in our quotation or contract.
7.2 The Company will normally invoice monthly in arrears (or as otherwise agreed), and payment is due within 30 days of the invoice date.
7.3 The Company reserves the right to charge interest and reasonable debt recovery costs on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
7.4 The Client shall not be entitled to make any deduction or set-off against invoices unless agreed in writing by the Company.
8. Cancellations and Minimum Charge
8.1 Where the Client cancels confirmed shifts or Services with less than 24 hours’ notice, the Company reserves the right to charge up to 100% of the scheduled fees.
8.2 For ongoing contracts, either party may terminate in accordance with the notice provisions set out in Section 12 of these Terms and Conditions.
9. Confidentiality and Data Protection
9.1 Both parties shall keep confidential any information obtained in connection with the Services and shall not disclose it to any third party except as required by law or as necessary to perform the contract.
9.2 The Company will process personal data in accordance with its Data Protection (GDPR) Policy and Privacy Policy, available on our website.
10. Liability and Insurance
10.1 The Company maintains appropriate insurance cover, including employers’ liability and public liability, at levels considered standard for the UK security industry.
10.2 Except in respect of death or personal injury caused by the Company’s negligence, fraud, or any other liability that cannot be excluded by law, the Company’s total aggregate liability to the Client in any 12‑month period shall not exceed the total fees paid by the Client for the Services in that period or a specified monetary cap, whichever is lower.
10.3 The Company shall not be liable for:
- Indirect or consequential loss (including loss of profit, revenue, or business opportunity).
- Loss arising from defects in the Client’s own security systems, equipment, or procedures.
11. Force Majeure
11.1 Neither party shall be liable for any delay or failure to perform its obligations (except for payment obligations) where such delay or failure results from events beyond its reasonable control, including but not limited to strikes, lockouts, industrial disputes, acts of God, war, terrorism, civil unrest, or utility failures.
11.2 The affected party shall notify the other as soon as reasonably practicable and take reasonable steps to mitigate the impact of the event.
12. Term and Termination
12.1 Unless otherwise specified, the Agreement will commence on the start date set out in the contract and continue until terminated by either party on not less than 30 days’ written notice (or as otherwise agreed) in accordance with these Terms and Conditions.
12.2 Either party may terminate immediately by written notice if the other:
- Commits a material breach and fails to remedy it within a specified period after written notice.
- Becomes insolvent, enters administration, or ceases trading.
12.3 On termination, the Client shall pay for all Services delivered up to the termination date and any agreed cancellation charges.
13. Non-Solicitation
13.1 The Client shall not, without the Company’s prior written consent, directly employ or engage any employee of the Company who has been involved in delivering the Services during the contract and for 6–12 months after contract end, unless an agreed introduction fee is paid.
14. Complaints
14.1 Any complaints regarding the Services should be raised promptly with the Company in accordance with our Complaints Handling Policy, details of which are available on our website.
14.2 We will investigate all complaints fairly and aim to respond within a reasonable timeframe.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
16. General
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.