1. Introduction
C Plus Security is committed to protecting the privacy and personal information of all individuals who interact with our business. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact us, use our services, apply for employment, or otherwise engage with C Plus Security.
We understand the importance of trust in the security industry. Because our services involve handling sensitive information, we take privacy and data protection seriously and ensure that personal data is managed lawfully, responsibly, and securely.
This policy is designed to comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
C Plus Security is a UK-based security services provider offering professional guarding, CCTV monitoring, surveillance support, and other security-related services for businesses, residences, and events. As part of delivering our services, we may need to collect and process personal information relating to clients, staff, contractors, and members of the public.
For the purpose of data protection law, C Plus Security acts as a “Data Controller” when we determine how and why personal data is processed.
3. Personal Data We May Collect
C Plus Security may collect and process personal data including, but not limited to:
- Full name
- Contact details such as email address and telephone number
- Home or work address (where necessary)
- Company details and job title
- Identification documents (for recruitment and vetting purposes)
- CCTV footage and surveillance images (where applicable)
- Incident reports, visitor logs, and security records
- IP address, browser type, device information, and website usage data
- Messages and information submitted through enquiry forms or email communications
In some cases, we may also process special category data, such as health information, only when required and legally permitted (for example, when managing workplace safety incidents or employment matters).
4. How We Collect Personal Data
We may collect personal data through:
- Direct communication (phone calls, emails, website contact forms)
- Service enquiries and contract discussions
- Recruitment applications and employment documentation
- Client instructions and site security documentation
- CCTV systems and monitoring services
- Visitor sign-in registers and access control logs
- Incident reporting procedures
- Cookies and website analytics tools
C Plus Security will always aim to collect only the information necessary for legitimate business purposes.
5. Why We Use Your Data
We may use personal data for the following purposes:
- To respond to enquiries and provide requested information
- To deliver professional security services to our clients
- To manage client relationships and contracts
- To conduct patrol reporting, incident reporting, and investigations
- To maintain site access control and visitor records
- To improve our website performance and user experience
- To recruit staff and manage employment processes
- To comply with legal obligations and regulatory requirements
- To protect our business, staff, clients, and the public
We do not use personal data for unlawful or unrelated purposes.
6. Legal Basis for Processing
C Plus Security processes personal data under lawful bases permitted under UK GDPR, including:
- Contractual necessity: where processing is required to provide our services
- Legal obligation: where processing is required by law (employment, tax, compliance)
- Legitimate interests: where processing supports business operations, security, and safety
- Consent: where you have provided permission (for example, marketing communications)
Where consent is required, individuals have the right to withdraw consent at any time.
7. Sharing Personal Data
C Plus Security may share personal data only when necessary and lawful. This may include sharing with:
- Clients and authorised representatives (where required for service delivery)
- Law enforcement agencies such as the police (when legally required or for investigations)
- Regulatory bodies or government authorities
- Professional advisors such as legal and accounting providers
- Approved subcontractors and service partners under confidentiality agreements
C Plus Security does not sell personal data to third parties.
8. CCTV and Surveillance Data
As a security company, we may operate or monitor CCTV systems on behalf of clients. CCTV footage may be used for crime prevention, incident investigation, and safety purposes. CCTV data will be handled in accordance with data protection requirements and will only be accessed by authorised personnel.
Footage will not be shared unless legally required or authorised.
9. Data Storage and Security
C Plus Security takes appropriate security measures to protect personal data from loss, misuse, unauthorised access, or disclosure. These measures may include:
- Restricted access to confidential records
- Password-protected systems
- Secure storage of physical documents
- Controlled sharing of incident reports and CCTV footage
- Secure disposal of documents and digital data
Employees are required to follow confidentiality and data protection rules at all times.
10. Data Retention
C Plus Security will retain personal data only for as long as necessary to fulfil operational requirements or legal obligations. Once data is no longer required, it will be securely deleted, destroyed, or anonymised.
Retention periods may vary depending on the type of data and the purpose for which it was collected.
11. Your Rights
Under UK GDPR, individuals have the right to:
- Request access to their personal data
- Request correction of inaccurate data
- Request deletion of data (where applicable)
- Object to processing in certain circumstances
- Request restriction of processing
- Request transfer of data where applicable
Requests can be made by contacting C Plus Security directly. We may request identification to confirm your identity before releasing information.
12. Policy Updates
This Privacy Policy may be updated periodically to reflect legal, operational, or business changes. Any updates will be published on our website.
13. Contact
If you have any questions about this Privacy Policy or wish to make a data request, you may contact C Plus Security through official company contact channels.